All claims for damage or defects must be made within three (3) business days of receipt by calling Sound World Instruments (A Division of Salmagundi, Inc.) at 1-888-245-6885.
SPECIAL NOTE; No Warranty on Strings:
Whether
you purchase an instrument on-line or in a neighborhood store,
manufacturers recommend that you change the strings on your instrument
as soon as you receive it. Your instrument has completed a long journey
to your home. During this time the strings WILL oxidize and this may
shorten their life expectancy and may reduce their sound quality. On
occasion, instruments may arrive with a broken string, therefore, it is
recommended that you purchase a replacement set of strings and consider
changing your strings as soon as it arrives. Learning to change strings
should be the first lesson learned when embarking on the journey of
playing a new instrument.
If you are a student, you may want to change your strings every 3-4
months. If you are a rock star...you may need to change your strings
every week. If you store your instrument, you should consider changing
the strings when you pick it up again.