Login - Checkout -

Please check your order immediately upon receipt to be certain that it is correct, complete and that all items are in proper working order. Kindly retain the shipping carton and packing materials for at least the 30 day return period.

All merchandise, except printed or recorded materials (CDs, DVDs, books) and strings, may be returned for a full refund of the purchase price, excluding shipping & handling costs, if the customer requests a Return Authorization within thirty (30) days upon receipt of merchandise. Customers are responsible for all shipping charges both ways.

Please do not attempt to return any item without first contacting customer service by phone at 970-239-7007 or by email at support@soundworldinstruments.com and receiving an RA#. 

Be sure to copy the RA# to a plainly visible spot on the outside of the box. Once the warehouse receives the item and completes a brief inspection, the refund will be immediately issued and a confirmation sent to the customer's email address.

Merchandise must be in new, unused and resalable condition and returned in the original packaging. If the product is not returned in the same condition as it was received, you may be subject to a repair charge or a 20% restock fee.

For items with discounted shipping or free shipping, the actual shipping cost will be deducted from the final refund.

Customers are encouraged to insure returns for their protection. Items that are damaged during return will not be accepted for refund or exchange.

No returns are accepted after 30 days.

Return Shipping Address:

Returns Department
7694 Progress Circle
West Melbourne, Florida 32904

Besides offering periodic special promotions and sales, we are thrilled to offer our 20% discount on all orders...for everyone...all the time!

Also, Sound World Instruments is excited to be able to introduce our new "VERY IMPORTANT CUSTOMER" membership plan which is primarily geared towards those individuals and organizations expressing the purpose and goal of musical education and sharing. Sign up today, and begin receiving 30% discounts off of retail right away! This means you get our standard 20% discount AND you will qualify for the extra 10%, in addition!

NOTE: Instruments in the "Scratch & Dent Bargains" and "Wow! Euphonious Clearance" categories do not qualify for the additional discount due to the fact that they are already generously discounted, but they DO apply towards the $200.00 minimum purchase.

Discount offers and coupons cannot, under normal circumstances, be combined. (Exceptions: Members of any organization, school, Church or club, and owners of music and gift stores may be eligible for additional quantity discounts on select items).

"No Obligation" Backorder

Prior to placing an order: If you see that a regularly stocked item of interest (not  S&D or Clearance) is temporarily "Out of Stock" we would be happy to put it on a "No Obligation" backorder for you. This is very often a terrific idea, since it guarantees that you will be first on the list for what might be a limited quantity. All you need to do is contact us by email (support@soundworldinstruments.com) or phone (970-239-7007) and provide the following information:

  1. Item SKU #'s and quantity
  2. Name (First & Last)
  3. Complete shipping address
  4. Email address
  5. Daytime Phone #

We won't ask you for any credit card information and the order can be cancelled at any time. When the item arrives at the warehouse, you will be on the immediate list for a callback to confirm if you are still interested...if not, we'll simply continue down the list and, only then, will we put the remaining items in general stock.

Please Note: Prices may be subject to change during this waiting period.

After placing an order: We strive to keep adequate stock of all our instruments and accessories. From time to time we may run out of an item do to high demand or some other unforeseen circumstance. If such a situation occurs, we will notify you of an expected date of shipment.

No charges will be applied to your credit card until the item is shipped and if desired, you may cancel your pending order at any time by contacting one of our customer service folks by email (support@soundworldinstruments.com) or by calling Sound World Instruments (A Division of anythingland, llc) at 970-239-7007, and we will be happy to assist you.

Please Note: Prices may be subject to change during this waiting period.

Once your order is received, we typically ship the very next day, excluding weekends & holidays. We ship daily within the contiguous United States. The shippers we use are typically UPS, FedEx and the US Postal Service. The integrated shipping calculator is provided by UPS and uses the destination zipcode, product weight and container dimensions to calculate the appropriate charges.

PLEASE NOTE: Automated Website Shipping Prices for Expedited 1, 2, or 3 Day Air are Only ESTIMATES (due to volatility in the airline industry) and May Be Subject to Change. Customers Will be Notified for Approval of Any Necessary Adjustments Prior to Shipping.

Exchanges for a different color or model are effectively a return of one item and a new order for a different item. Under these circumstances shipping charges will be applied to the exchange.

We are excited to be able to offer estimated International Shipping quotes via a simple email to support@soundworldinstruments.com including the following information:

  • Item SKU #'s and quantity.
  • Complete international shipping address & phone number.

International quotes cannot be provided automatically via the website. This simple email is the only method of providing estimated international shipping quotes. Final charges will vary, either up or down, typically by a nominal amount, due to multiple factors including fuel rate fluctuations, packaging changes (we may be able to combine items into a single box to reduce costs), time delays due to backorder status, insurance costs, etc.

    Shipping Methods: We make every attempt to secure the lowest rate, reliable delivery method for our international customers. Therefore, shipments may be delivered by a variety of different carriers including, but not limited to USPS Priority Mail International, Global Priority Mail, Global Express Mail or other discount shipping services we have found to be competitive and reliable.

    Shipping Rates: Shipping rates to international addresses can vary widely around the world. Our shipping fees include the charges levied by our vendors, insurance for the full merchandise value and a nominal handling fee.

      Customs Fees or Duty: International customers are responsible for any customs fees, value added taxes (VAT) or duties charged by their country. You can contact your local customs office if you need an estimate.

      Payment: Upon acceptance of the terms, we will issue an invoice to your preferred email address via PayPal or the customer can initiate payment, also via PayPal in USD, by sending funds to the following account: support@soundworldinstruments.com. We cannot accept international credit cards, money grams or wire transfers. Please include your complete mailing address and a daytime phone number in the message field.

      Insurance: All international shipments are required to carry insurance for the full value of the contents, whenever available. We do not guarantee delivery outside of the USA. The customer assumes all risk for loss or damage. The responsibility for financial recovery is strictly limited to interactions between the customer and the shipper/insurer.

        All claims for damage or defects must be made within three (3) business days of receipt by contacting customer service at Sound World Instruments (A Division of anythingland, llc.) at 970-239-7007 or by email at support@soundworldinstruments.com.

        Please provide the following:
        ·   Photos of damaged or defective product, including the box
        ·   Sales Invoice
        ·   Tracking Number
        ·   Consignee’s Address and Phone Number

        A Return Authorization number (RA) or a Return Service Label (RS) will be issued if needed or Sound World Instruments will request a damage claim pickup. If the warehouse determines that the product qualifies as damaged or defective, a replacement will be shipped at no charge after the original item has been returned. If a replacement is not available, SWI will refund the cost of the product including shipping cost. For products returned on a RS Label which are found not to be defective, the cost of the return shipping will be deducted from the final refund.

        SPECIAL NOTE - No Warranty on Strings:
        Manufacturers recommend that you change the strings on your instrument as soon as you receive it. During the long journey to your home the elements affect the strings and may shorten their life expectancy and reduce their sound quality. On occasion, a string may fail during this trip; therefore, it is recommended that you purchase a replacement set of strings and consider changing them as soon as possible. Learning to change strings should be the first lesson learned when embarking on the journey of playing a new instrument.

        In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Sound World Instruments shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SWI shall immediately issue a credit to your credit card account in the amount of the incorrect price.

        Copyright © 2008 Sound World Instruments, Willis, TX