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1.888.245.6885

All merchandise, except printed or recorded material, may be returned for a full refund of the purchase price, excluding shipping & handling costs, if the customer requests a Return Authorization within thirty (30) days upon receipt of merchandise. For items with free shipping or shipping included in the price, the customer is responsible for the actual cost of shipping & handling, which will be deducted from the purchase price refund. No returns are accepted after 30 days. The customer is responsible for all shipping charges both ways. Returns must be in new and unused condition. Items that are damaged during return will not be accepted for refund or exchange. Customers are encouraged to insure returns for their protection. Please retain the shipping carton and packing materials.

We strive to keep adequate stock of all our instruments and accessories. From time to time we may run out of an item do to high demand or some other unforeseen circumstance. If such a situation occurs, we will notify you of an expected date of shipment. If desired, you may cancel your pending order at any time by contacting one of our customer service executives by email (support@soundworldinstruments.com) or by calling Sound World Instruments (A Division of Salmagundi, Inc.) at 1-888-245-6885, and they will be happy to assist you.

Most orders are shipped within 1 to 3 business day and can be easily tracked with our integrated UPS tracking system. Currently we are shipping only within the contiguous United States. The shippers we use are UPS and the US Postal Service. The integrated shipping calculator is provided by UPS and uses the destination zipcode, product weight and container dimensions to calculate the appropriate charges.

Exchanges for a different color or model are effectively a return of one item and a new order for a different item. Under these circumstances shipping charges will be applied to the exchange.

All claims for damage or defects must be made within three (3) business days of receipt by calling Sound World Instruments (A Division of Salmagundi, Inc.) at 1-888-245-6885.

SPECIAL NOTE; No Warranty on Strings:

Whether you purchase an instrument on-line or in a neighborhood store, manufacturers recommend that you change the strings on your instrument as soon as you receive it. Your instrument has completed a long journey to your home. During this time the strings WILL oxidize and this may shorten their life expectancy and may reduce their sound quality. On occasion, instruments may arrive with a broken string, therefore, it is recommended that you purchase a replacement set of strings and consider changing your strings as soon as it arrives. Learning to change strings should be the first lesson learned when embarking on the journey of playing a new instrument.

If you are a student, you may want to change your strings every 3-4 months. If you are a rock star...you may need to change your strings every week. If you store your instrument, you should consider changing the strings when you pick it up again.

Besides offering periodic specials and sales, we are happy to announce our new 20% discount on all orders!

Also, Sound World Instruments is excited to be able to offer you and your organization our additional "educational discount" of 5% for any order exceeding $200.00 (Note: the educational discount will not apply to items already on sale which are prominently displayed on the home page).

Discount offers and coupons cannot, under normal circumstances, be combined. (Exceptions: Members of any organization, school, Church or club and owners of music and gift stores may be eligible for additional discounts on non-sale items). Please contact customer service by email (support@soundworldinstruments.com), or by calling Sound World Instruments (A Division of Salmagundi, Inc.) toll free @ 1.888.245.6885 to establish eligibility.