Customer Care/Business Hours:
Customer care hours are 9 am - 5 pm MST, Monday thru Friday (excluding holidays).
Our website is available to you 24 hours a day, 7 days a week, 365 days a year for your
shopping convenience.
Expedited Shipping:
Expedited shipping quotes are available for 1, 2 or 3 day air
services through several methods:
1) Call Customer Care @ 888.245.6885
between 9 am - 5
pm MST, Monday thru Friday (excluding holidays). Leave a message if a representative is
not immediately available. Please indicate the SKU #s and quantities of the desired
products, your preference of 1, 2 or 3 day air delivery, and include your zip
code.
2) Send a message indicating the SKU #s and quantities of the desired products, your 1, 2 or 3 day air delivery preference and your zip code to support@soundworldinstruments.com.
3) Or, include a note in the "Optional
Special Instructions" field on the 2nd page of the checkout procedure and we
will get back to you with a quote for the expedited shipping prior to submitting your
order to the warehouse for processing.
Orders Via the Website:
Once your order is received, we typically ship the very next day, excluding weekends
& holidays. If you have any questions about our prices, policies or procedures, we
recommend that you contact us at support@soundworldinstruments.com.
Discounts:
Besides offering periodic
special promotions and sales, we are thrilled to offer our 20% discount on all orders...for everyone...all the
time!
Also, Sound World Instruments is excited to be
able to introduce our new "VERY IMPORTANT CUSTOMER" membership plan
which is primarily geared towards those individuals and organizations expressing the
purpose and goal of musical education and sharing. Sign up today, and begin
receiving 30%
discounts off of retail right away!
Discount offers and
coupons cannot, under normal circumstances, be combined. (Exceptions: Members of
any organization, school, Church or club and owners of music and gift stores may be
eligible for additional quantity discounts on select
items).
International Sales:
We are excited to be able to offer estimated International
Shipping quotes via a simple email to support@soundworldinstruments.com including the following information:
- Item SKU #s and quantity.
- Complete international shipping address & phone number.
International quotes cannot be provided
automatically via the website. This simple email is the only method of
providing estimated
international shipping quotes. Final charges will vary, either up or down, due
to multiple factors including daily fuel rate fluctuations, packaging changes
(we may be able to combine items into a single box to reduce costs),
time delays due to backorder status,
insurance costs, etc.
Weight:
The "weight" expressed in the description page of each item is not the physical
weight of the product. It is a "UPS equivalent weight" which takes into
account the actual product weight and the container dimensions. The integrated
shipping calculator, provided by UPS, then uses the destination zipcode and this
"equivalent weight" to calculate the correct shipping charges.
Order Tracking:
A purchase receipt will immediately be sent to the email address provided during the ordering process, so please be careful to enter your information correctly.
Upon your order leaving the warehouse, the shipment tracking information will also be sent to the same email address so that you will know exactly when to expect delivery.
How Do I Cancel an Order?
To cancel an order, you must contact one of our customer service executives either by
email (support@soundworldinstruments.com) or by calling Sound World Instruments (A Division of Salmagundi,
Inc.) at 1-888-245-6885, and they will be happy to assist you.
Sales Tax:
Due to the location of our offices, we are required to collect 9.1%
sales tax in the state of Arizona and 7% sales tax in the state of Florida.
Suggestions:
We are always excited to receive any suggestions for improving your online shopping
experience. Please email us at support@soundworldinstruments.com, with our thanks for being part of our "Sound World" community.
